All our payments are processed securely via Shopify payments, so you can be sure your money is safe. For a list of payment methods in your region, go to your basket or the checkout page.

Please send a list of the required items to our customer service team at hi@corston.us.

To get a real feel for our finishes, you can order samples on our website. Or to see a curated range of our products in person, you can visit one of our showrooms. To find your nearest location, go to our showrooms page.

You can't purchase products directly from our showrooms, but we can place an order for you to be delivered to your chosen location, or you can order online after your visit.

We aim to respond within 24 hours, Monday to Friday.

We don't currently offer any promotional discounts.

Our antique brass restoration kit is designed to restart the aging process and return the finish to its original look.

You shouldn’t use our restoration kit or metal polishes on bronze and polished nickel – any kind of chemical or acidic solution will damage the finish. All you need is a damp (but not wet) lint-free cloth to clean them.

We started as a small team of product and digital designers from the interiors industry.

We’ve grown massively since, and are always on the lookout for new talent.

We spent two years researching, designing, and developing before we launched in the UK in September 2019.

Since then we’ve not stopped. We’re always developing the next line of products and entering new markets.

You can have your say on our products and customer service by leaving a review on our Trustpilot page.

To apply for a trade account, all you need to do is complete a short online form. Our trade team will be in touch to verify your details within two working days.

The simplest way to unsubscribe is to open an email from us, scroll to the bottom, and click the "Manage preferences" link in the footer.

If you have trouble using the link, you can email our customer service team at hi@corston.us.

We don't produce a catalog because our collection is always evolving. You can see all our current collections on our website.

Although some of our hardware products can be installed by anyone proficient at DIY, we recommend that our door handles be installed by a qualified builder or carpenter.

You can view and print instructions from our mobile-friendly instructions page.

Our door handles can be used internally and externally, however, only our unsprung handles can be used with standard multi-point locking systems.

Our sprung handles come with a tubular latch. Our unsprung handles don’t come with one, but you can pair them with our passage tubular latch in bronze, antique brass, and polished nickel.

If you opt for our unsprung handles, a strong latch will work best with our lever handles to prevent drooping. You can use a lighter latch with our knobs to ensure they're easy to turn.

We sell all our door handles and knobs in pairs, except for our recessed door handles which are sold individually.

Our cabinet handles and shelf brackets are sold individually (each bracket will support up to 85lbs).

Our window hardware has been designed for use with wooden windows (you can install the products on aluminum frames too – we just don’t provide the parts for this).

For all spare part inquiries, please email our customer service team at hi@corston.us.

Yes, you can use our medium and large cabinet handles on panel-ready appliances. They're made of solid brass so they won't warp or deform over time, even when used on heavy doors.

Electrical items must be installed by a qualified electrician.

You can view and print instructions on our mobile-friendly instructions page.

Our clear switches and outlets come with backing paper that you can either paint or use as a wallpaper template. When you're happy with your chosen look, secure the clear front plate over the backing paper to conceal the wires.

All our electrical products should be installed by a qualified electrician.

Yes – we sell individual components which you can find under the switches and outlets tab at the top of the page.

For help with creating your own combinations, please email our customer service team at hi@corston.us.

A retractive switch flicks back into the top "off" position when you let go. A center retractive switch flicks back to the center "off" position when you let go. It can be pressed up or down to make two separate connections.

When used with one of our in-line dimmer modules, a short press will turn the light on and off. A press and hold will dim and brighten the light.

Both versions must be used with one in-line dimmer module per circuit.

Four-way switches need to be used when three or more switches are required to control the same light. Three-way switches are used at the start and end of the circuit, and one or more four-way switches are added to the middle of the circuit.

Multiple three-way dimmer modules can't be used to control the same light. However, a three-way dimmer can be combined with three-way or four-way switches to control the light from multiple locations.

Retractive and center retractive toggles/rockers can be used for a multiple point dimming circuit when used with an in-line dimmer module (one per circuit).

All our dimmers have been engineered with anti-flicker technology. If you're experiencing flickering, please follow our mode setting instructions.

We ship the components and front plates separately to protect the plates before installation. This approach allows electricians to install the outlets without having to disassemble each one too.

Our Grove collection is designed to be easy to retrofit. The switches and outlets will work with your existing old and new work boxes, but you can also use ours if you’re adding to your setup.

The switches and outlets in our Kew collection only work with new work boxes that are recessed into the wall. You can use our new work boxes for this, but if a different new work box is already recessed into the wall, that’s fine to use too.

Electrical items must be installed by a qualified electrician.

You can view and print instructions on our mobile-friendly instructions page.

Our spotlights and recessed lights aren’t suitable for outdoor use. The same goes for our Malvern wall lights because of the fabric shades.

Our Richmond and Claremont wall lights are ETL rated safe for wet locations and are safe to use outside.

Our lights can be dimmed when used with a suitable dimmable bulb.

All our lights are line voltage powered and use built-in drivers.

Our glass shades are handblown, rather than machine made. We prefer handblown glass for its superior quality and artisanal look and feel.

Occasionally, small air bubbles can get trapped in the molten glass during the process, and you may be able to see these in your shade. Similarly, slight variations in the thickness of the glass can occur. These natural (and unavoidable) differences make each one of our shades unique.

All our lighting is tested for water ingress in the orientation shown online. For safety and compliance, lighting must be installed as pictured on the product page.

Our lights and LED bulbs are sold separately.

All our lights are class 1 rated and require grounding.

Please email our customer service team at hi@corston.us.

Please email our customer service team at hi@corston.us.

If you need to cancel your order, please call our customer service team at (518) 531-6002. We can cancel within an initial two-hour window; after this time, our team will already be working hard to finish your items.

We can't amend orders once they've been placed.

To make sure all items are sent quickly and efficiently, we can’t hold orders in our warehouse.

We dispatch all orders quickly (within 24 hours) and offer a next day delivery service.

Once your order is sent out, we'll send you a tracking link with our courier provider. Please refer to this for updates.

You’ll receive a confirmation email shortly after you place your order.

Once your items have been shipped, we’ll send another email with a tracking link so you can follow your package's journey.

We keep our website up to date with expected availability dates for products that are out of stock. These dates can change and if they do, we’ll reflect this on the product page.

You can back order out-of-stock products and once they’re available we’ll send them out on a high-priority delivery.

We’ll support you throughout your product’s lifecycle, and if anything goes wrong, we’ll always do our best to make things right.

We offer a lifetime guarantee to original product owners, valid for as long as they use the product. Terms and conditions apply.

You can return any items, including product samples, within 60 days via our returns portal. Check our terms and conditions to make sure your return meets our criteria.

If you have a trade account with us, a 10% restocking fee will be applied against the original sales value to cover re-polishing, inspecting, and packaging costs.

Once we've received your return, your refund will be processed within 5 business days. If we have any questions about your return, we'll send you an email.

Your refund will be credited to the original payment method used for your purchase. If you paid by bank transfer, our team may need to contact you to obtain your bank transfer details to complete the refund.

We don't currently offer free returns. The cost of your return will depend on the service you choose. All our returns costs can be found via our returns portal.

You'll receive a confirmation email with your tracking details once your return is on its way back to us.

We ship all orders quickly and offer a next-day delivery from ship date. Alternatively, you can choose delivery within 1–5 days.

You can make updates via the tracking link in your shipping email.

You can make updates via the tracking link in your shipping email.

Your order will be shipped within 24 hours.

If your order is delayed or hasn't arrived, first check your tracking information via the link in your shipping email. You can contact the courier directly for real-time delivery updates. We can only initiate an investigation into a missing package if it is more than 7 days past the expected delivery date.

If you’re searching for a particular product and you can't find it on our website, it may have been discontinued.

We discontinue slower-selling products from time to time to make way for new designs and collections. You can subscribe to our mailing list to be the first to know about upcoming launches.

In some instances, we gradually deplete our stock levels, so there may still be an opportunity to buy the product. If this isn’t the case, the product will be removed from the site and the option to buy it will be unavailable.

In some instances, we gradually deplete our stock levels, so there may still be an opportunity to buy the product. If this isn’t the case, the product will be removed from the site and the option to buy it will be unavailable.

If you’re interested in the availability of a specific product, please email our customer service team at hi@corston.us.

We provide support for all products, even after they’ve been discontinued – and accessories for your product may still be available to buy. Our customer service team will be happy to answer your questions.

We stock our products in warehouses in the UK, EU and USA. Some products may still be available in certain markets, or the remaining stock could be depleting at a different rate depending on the market.

You can't order products from our other warehouses to be delivered to the USA.